IT Helpdesk Specialist

IT Helpdesk Specialist
Location: Los Angeles, CA | Employment Type: Full-Time | Work Arrangement: On-Site

 
About Us

We are a well-established women’s apparel wholesale company based in Los Angeles, with over 120 employees. Our brands are sold through major retailers including Nordstrom, Dillard’s, TJ Maxx, Ross, Burlington, and more.

We operate out of a combined office and warehouse facility and are currently upgrading our systems and infrastructure, including the implementation of NetSuite ERP. As we continue to grow, we’re looking for a dedicated IT Helpdesk Specialist to support our team and help ensure a stable, secure, and efficient work environment.

 
Position Overview

The IT Helpdesk Specialist will serve as the primary point of contact for day-to-day technical support across our office and warehouse teams. You’ll troubleshoot issues, manage user accounts, and support systems and devices critical to our operations.

This is an excellent opportunity for someone seeking a long-term, full-time role in a stable, fast-paced business environment with opportunities for growth.

 
Key Responsibilities

Provide Level 1 and 2 helpdesk support for ~120 employees across office and warehouse
Manage user accounts in Active Directory and Microsoft 365
Support Windows 10/11 desktops, Microsoft 365 (Outlook, Teams, OneDrive, Office apps)
Maintain and troubleshoot network and desktop printers (including Zebra label printers), scanners, and mobile devices
Resolve hardware, software, and basic network/Wi-Fi issues; escalate when necessary
Monitor and ensure proper execution of data backups and antivirus software
Maintain systems and push updates using ManageEngine
Manage and troubleshoot warehouse Wi-Fi, routers, and access points
Assist with onboarding: equipment setup, account creation, and device configuration
Maintain documentation for internal IT processes and contribute to continuous improvement
Coordinate with vendors for equipment servicing or replacements
 
Qualifications

Preferred:

3+ years of experience in an IT support/helpdesk role, preferably in a warehouse or distribution environment
Proficiency in Windows 10/11 support and Microsoft 365 administration
Familiarity with Active Directory, including user and group management
Experience supporting label printers (Zebra), scanners, and networked devices
Solid understanding of basic networking (wired and wireless)
Experience with NetSuite ERP is a strong plus
Excellent communication, organization, and customer service skills
Ability to prioritize tasks and work independently in a dynamic environment
 
Benefits & Perks

Health & Wellness: PPO medical, dental, and vision insurance
Financial: 401(k) with 100% company match up to 4%
Daily Meals: Complimentary lunch provided
Time Off: Paid vacation, holidays, and sick leave
Company Culture: Sample sales, holiday parties, team-building events
 
Professional Growth

Hands-on training and onboarding provided
Opportunities to expand your technical skillset and grow with the company
 
Schedule & Compensation

Schedule: Monday to Friday, Full-Time, On-Site
Location: Los Angeles, CA
Pay Range: $25 - $30 per hour
 
Interested?
If you're excited about this opportunity and aligned with our mission, we’d love to hear from you! Please click on the "Apply by Email" button below to be considered immediately!!