Passenger Service Manager

Overview
The Passenger Service Manager performs and/or supervises contract personnel's performance of
duties relating to passenger handling, servicing of aircraft, catering, and operational integrity.
Ensures all handling services meet all company and governmental policies and regulations and that
customers receive quality service.
 

Responsibilities

Perform job duties in a timely and professional manner
Communicate with Station Manager, service agents, and airport authorities
Complies with all company procedures as outlined in company manuals and ensures that
agents comply with all company and governmental safety and other applicable regulations
and procedures
Monitor, coordinate, and supervise all handling activities, including passenger check-in,
baggage and cargo handling, catering, flight deck, and cabin crew requirements
Review all documentation to ensure accuracy and completeness and correct inaccurate
and/or incomplete information. Communicates serious or recurring issues to management
Ensures all customers, vendors, and airport authorities are aware of the company schedule
for the station, they are working
Ensure services meet company standards with ground service equipment and manpower
Complete and/or maintain company reports, messages, files, passenger manifests and
documentation, logs, and forms and ensures that necessary paperwork is completed
Remain in contact with HQ with regards to updates and ground handling progress and
during any delay situations
Work closely with onboard maintenance and flight attendants to ensure all services are
performed and necessary supplies are available to depart as scheduled
Meet with vendors and establish departure protocol for all services including catering
and required uplifts necessary for flight
Report issues, defects, and low supplies to HQ in a timely manner
Monitor the stock and condition of forms and documents
Coordinate all assigned duties with third-party contractors
Perform other duties as assigned
Qualifications

Experience as a passenger service agent in a charter/commercial environment is a plus
Airline passenger and/or ground handling experience is a plus
Knows and adheres to company operating and safety policies, operations, processes and
procedures appropriate to the job
Proven leadership capabilities, and ability to work with minimal supervision in a fast-paced
environment is required
Must be available to work weekends, holidays, and overtime when needed
 

Benefits

401(k)
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off